Refund and Cancellation Policy

At MyPerfectThings , we strive to ensure that you have the best shopping experience. However, we understand that sometimes things may not go as expected. Please read through our refund and cancellation policy to understand your options.

Order Cancellation Policy

  1. Order Cancellation by Customer
    • You can cancel your order within 12 hours of placing it without any charges.
    • After 12 hours, cancellations may not be guaranteed as the order might already be processed and shipped by our suppliers.
    • To request a cancellation, please contact us at support with your order details.
  2. Order Cancellation by MyPerfectThings
    • Out-of-stock or unavailable product.
    • Payment issues or suspected fraud.
    • Incorrect pricing or description errors.
    • We reserve the right to cancel your order due to the following reasons:
    • In such cases, you will be notified, and a full refund will be processed immediately.

Refund Policy

  1. Eligibility for Refunds
    • The item is defective, damaged, or incorrect upon delivery.
    • You received the wrong product.
    • The product did not arrive within the estimated delivery window (30-45 business days), unless due to customer-related issues (e.g., incorrect address).
    • Items are eligible for a refund if they meet the following criteria:
  2. Non-Refundable Conditions
    • Change of mind after the product has shipped.
    • Failure to provide accurate shipping details.
    • Items that are opened and do not have a defect.
  3. How to Request a Refund
    • Order number.
    • Photos of the product showing the issue.
    • Any other relevant details.
    • Submit a refund request to support within 7 days of receiving your order.
    • Provide the following information:
    • Our team will review your request within 2-5 business days and notify you of the outcome.
  4. Refund Process
    • Approved refunds will be processed within 5-7 business days.
    • Depending on your payment method, it may take additional time for the refund to reflect in your account.

Return and Exchange Policy

Since we use dropshipping with Roposo Clout, returns may not be possible due to logistics constraints. However, we may offer the following options in special cases:

  • Replacement or reshipment for defective or incorrect items.
  • Store credit or a partial refund based on the nature of the issue.

Please contact our support team to discuss your options.

Late or Missing Refunds

If you haven’t received your refund within the estimated time:

  1. Check your bank account or payment provider again.
  2. Contact your bank or payment provider to inquire about delays.
  3. If the issue persists, contact us at support for assistance.

Thank you for shopping with MyPerfectThings. We appreciate your business and are committed to resolving any issues to your satisfaction!